#16 Call-Center System by Erna Schneider Hoover
In 1967, Dr. Erna Schneider Hoover, an American mathematician, invented a revolutionary tool for modern communication. She developed the telephone call traffic system.
This was a computerized method of telephone switching that helped avoid system overloads.
This technology was programmed to monitor call center traffic as well as prioritize tasks. Hoover’s invention allowed a more seamless service during peak hours.
Moreover, it also monitored various call volumes as well as adjusted the acceptance rates appropriately.
Hoover worked at Bell Laboratories for 32 long years and made a significant contribution to modern communication through her work.
So, if you’re able to order pizza without having to wait, you know who to thank!